Warranty & Refund Policy

Thank you for choosing Wild Mount West. We want your shopping experience to be exceptional, and to ensure your satisfaction, we have outlined our warranty and refund policy below:

Warranty: We take pride in the quality of our products and offer a 1-year warranty against defects in materials and workmanship. If you encounter any issues due to manufacturing defects, please reach out to us at [insert contact information]. Our team will assess the situation and take the necessary steps to resolve it promptly.

Returns and Refunds: Eligibility: We gladly accept returns for a refund on new and unused products within 14 days from the date of delivery. To be eligible for a refund, the item must be in its original packaging and in the same condition as received. Sale items are not returnable.

Return Process: If you need to initiate a return, please contact our friendly customer service team at wildmountwest@gmail.com. They will guide you through the return process and provide you with any necessary return authorization.

Refund Procedure: Once we receive the returned item and confirm its eligibility, we will promptly initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Restocking Fee: Please be aware that a restocking fee of up to $29.99 per item (depending on the product) may apply to returns. This fee helps cover the costs associated with processing, shipping, and restocking returned items.

Exclusions: Customized or personalized products are not eligible for refund or exchange unless they are defective or damaged due to our error. All sale items are final and can only be returned for store credit.

Non-Warranty Situations: Our warranty and refund policy does not cover damages caused by misuse, accidents, or excessive wear and tear. We reserve the right to determine whether a returned item qualifies for a refund or warranty claim.

For exchanges, please note that the buyer is responsible for covering the shipping costs.

If you have any questions or concerns regarding our warranty and refund policy, please don't hesitate to contact our dedicated customer service team. We are here to assist you and ensure your satisfaction throughout the process.

Warmest regards,

The Wild Mount West Team